Category: Communication

Learning and Unlearning

Not long ago, a client called me out on a casually sexist remark I made, the gist of which was ‘yoga is for girls’. It was an odd thing to say, because it’s not what I think. Firstly, having practiced on and off since 2005, I certainly don’t believe ‘yoga is for girls’. Neither do I consider myself sexist – and yet my words undoubtedly were. It would be easy to dismiss this off-hand –

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The Value of Reassurance

Remote working … we’re all familiar with it now, and it’s not going away. There are good things about it, and not-so-good. One of the challenges can be the feedback we get – or don’t get. Sometimes feedback is specific. We do a thing, and the people around us speak directly to that thing – where it’s good, and where it can be improved. [Essential]. Then there’s the other feedback we get – the more

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When It’s On You – Say So

Autumn 2001, a friend and I are promoting a pantomime. I’ve never done this before, so am learning as I go from my significantly more experienced friend. He has the great idea of running a competition for tickets in collaboration with the local radio station. “I’m going on the breakfast show to do an interview – why don’t you tag along?” he says. We turn up, meet the DJ and sit in front of those

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Overpromising and Underdelivering

PART 1 :: My First Business I started my first business when I was 9. I built a go-kart, and painted it red, black and white. In the back of my geography exercise book, I roughed out a business plan. 2p a ride down the hill opposite Mum and Dad’s house. I reckoned I could easily do 50 rides a day … 9-year-old me was going to be rich! I told my friends about it

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Silence is Dangerous

Studies across the world have repeatedly shown that in around 85% of businesses, people are aware that there are problems but are afraid to raise them. In her book and TED talks, Margaret Heffernan calls this ‘Willful Blindness’ – the point where we have chosen to ignore something because that seems like the easier path. Why don’t we speak up? What is it that we are afraid of? Most often, we are worried about the

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Cheat Days and Debt Cards

In his book “The 4-Hour Body”, one of the many things Tim Ferriss talks about is the Slow Carb Diet. Go here for details, but for now I want to focus on one of the key components – Cheat Day. The basic idea is that you follow the eating programme strictly for six days of the week, then on the seventh day, you can eat whatever the hell you like. Breakfast for me on Cheat

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Do One Thing Well

“The test of the machine is the satisfaction it gives you. There isn’t any other test. If the machine produces tranquility it’s right. If it disturbs you it’s wrong until either the machine or your mind is changed.” Robert M. Pirsig The quote is from ‘Zen and the Art of Motorcycle Maintenance‘ that I’ve been reading while working away from home this week. I woke up this morning in a hotel. A nice ‘executive’ hotel

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Should NGOs do an Amazon?

The five Big Tech companies together are valued at about $3.5billion. The entire UK economy generates around $2.6billion. The combined influence of Apple, Alphabet (who own Google), Facebook, Amazon and Microsoft is extraordinary, affects all of our lives on a daily basis, and is only going to increase. Amazon purchased Whole Foods last year, and this week the rights to some Premier League football – which Facebook were also interested in. Speaking of Facebook, they are reportedly spending

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