The Value of Reassurance

Remote working … we’re all familiar with it now, and it’s not going away. There are good things about it, and not-so-good.

One of the challenges can be the feedback we get – or don’t get.

Sometimes feedback is specific. We do a thing, and the people around us speak directly to that thing – where it’s good, and where it can be improved. [Essential].

Then there’s the other feedback we get – the more general type. How am I doing generally? Am I meeting expectations? Or am I falling behind somewhere? In a ‘normal’ office situation, we often pick up on this general feedback without needing to be told. Being in direct contact with our colleagues helps us understand where we fit in to the overall picture.

But in a remote situation, this broader perspective can be hard to gauge – especially for new team members.

Feedback is not only catching people at their best [or worst]. Sometimes, simple reassurance is all that’s needed.

“Yep, this is what we’re looking for. Keep doing exactly what you’re doing.”

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